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Refund And Returns
Refund And Returns
Refund And Returns
We primarily sell consumable and intimate goods. To ensure your and other customers' rights, we only accept returns or exchanges for products with obvious quality issues (excluding minor packaging damage due to squeezing during transportation). Please carefully review the product description before placing an order. If you have any concerns, feel free to contact our customer service team via Live Chat or email, and we will wholeheartedly assist you. If you have any doubts about the quality or usage of the products, please contact our customer service for professional guidance.
Change of Mind
Please carefully consider and confirm your choice before making a purchase. Once the transaction is complete, we do not accept order cancellations or refund requests based on your personal change of mind or other non-quality-related issues. Please ensure that you fully understand and agree to this term when placing an order. Thank you for your understanding and cooperation.
Damages and Issues
Please inspect the goods upon receipt of your order. If the product is defective, damaged, or if you receive the wrong item, please contact us immediately so that we can assess and rectify the issue.
Normal return and exchange process:
1. Customer identifies the defect in the product.
2. Contact customer service via email or WhatsApp.
3. Provide video and photo evidence, and retain all original packaging.
4. We contact the manufacturer to identify the cause of the malfunction (this may take 2-3 business days).
5. If the return or exchange conditions are met, customer service will contact the customer immediately after receiving confirmation from the manufacturer.
6. Customer returns the defective product, ensuring all accessories are included.
7. The manufacturer analyzes the returned product for faults, confirming that the malfunction is not caused by human factors.
8. Refund or replacement with a new product is processed.
In case, should you still have any questions related this page, please feel free to find our contact information below:
- Email: tony.wu@drivim.shop
- WhatsApp: +852 5330 4295
Change of Mind
Please carefully consider and confirm your choice before making a purchase. Once the transaction is complete, we do not accept order cancellations or refund requests based on your personal change of mind or other non-quality-related issues. Please ensure that you fully understand and agree to this term when placing an order. Thank you for your understanding and cooperation.
Damages and Issues
Please inspect the goods upon receipt of your order. If the product is defective, damaged, or if you receive the wrong item, please contact us immediately so that we can assess and rectify the issue.
Normal return and exchange process:
1. Customer identifies the defect in the product.
2. Contact customer service via email or WhatsApp.
3. Provide video and photo evidence, and retain all original packaging.
4. We contact the manufacturer to identify the cause of the malfunction (this may take 2-3 business days).
5. If the return or exchange conditions are met, customer service will contact the customer immediately after receiving confirmation from the manufacturer.
6. Customer returns the defective product, ensuring all accessories are included.
7. The manufacturer analyzes the returned product for faults, confirming that the malfunction is not caused by human factors.
8. Refund or replacement with a new product is processed.
In case, should you still have any questions related this page, please feel free to find our contact information below:
- Email: tony.wu@drivim.shop
- WhatsApp: +852 5330 4295